The NVV is aware that the sudden, recent closing of New Vine Logistics is impacting some of our members. This morning we received a copy of the e-mail message below and want to be sure all NVV members who are also New Vine customers have a copy of this inventory retrieval information.

Additionally, the NVV has been in contact with New Vine Logistics and may be able to assist wineries who need their wine for this weekend’s Auction Napa Valley. Please contact Patsy McGaughy [pmcgaughyATnapavintnersDOTcom] at the NVV office at (707) 968-4207 if you are having difficulty retrieving wine to be used at Auction events.

(From New Vine Logistics)
Dear Customer,
We understand the disturbance our disruption of service has caused your business and are working on accommodating your needs for information and inventory requests as best we can.

We know your inventory is your most valuable asset and are committed to providing a process that respects your wishes to reclaim your assets as soon as possible. At the same time, we have conditions surrounding inventory removal requiring New Vine to audit and record all inventory prior to any removal. As a second condition, New Vine customers must have all outstanding account balances paid-in-full prior to any removal as well.

PLEASE DO NOT COME TO THE FULFILLMENT CENTER WITHOUT A PRIOR SCHEDULED APPOINTMENT AND WITHOUT HAVING DONE THE FOLLOWING:

1. Go to http://www.newvinelogistics.com/services.shtml and download the ITR: INVENTORY TRANSFER REQUEST FORM
2. Please complete the tab called “RITR Form” which is a Reverse Inventory Transfer Request and provides the information New Vine needs to document the request and all assets to be returned
3. Email the form to itr[AT]new-vine.com
4. Once the RITR has been received and approved, you will be contacted by New Vine and given a scheduled time for pickup of your assets
5. In the same communication as point #4, you will receive your balance due to New Vine
6. To receive your wines, please show up to the Fulfillment Center at your scheduled time with a check in the full amount of your balance due to New Vine and your assets will be released to you

We will continue to provide updates as we work through this process and appreciate your patience.

Thank you,
Katie Hoertkorn