Internet Registrars: DBag Register.Com Vs NOT DBag Go Daddy

There are a number of  customer service lessons in this regardless of what your product might be.

Lesson One: Don’t be a total douche bag time waster.

First I get this:

But when I log in, I find the credit card current.

Lesson 2: Don’t lie to customers to get them to call you.

Since Register.Com has not moved into last-century communications (email) I spend 15 minutes on hold and working through their voicemail hell.

Lesson 3: If you send an email of any sort, make sure the recipient can reach you by using their email  “Reply” function. This goes for those of you using Constant Contact, Mail Chimp, and similar services.

I finally get a rep who tells me that the email was a way to get me to call them so they could sell me stuff.

I hang up.

Then a few days later, I get this:

I think I have auto-renew on the few remaining domains there.

But I waste the time anyway to log in and find that everything is auto renew.

Lesson 4: Make your messages complete.

FU! Register.Com

Lesson 5: See Lesson 1

Then I get this from GoDaddy and it tells me that this is auto-renew. I don’t have to waste time.

Lesson 6: If you have a customer who does a LOT of business with you, don’t jerk them around.

And this tells the whole story.

Lesson 7: There are consequences for ignoring lessons 1-6

I used to have those 141 domains at Register.Com and moved them because they were DBags and expensive.

Why do I still have anything at register.Com?

Because moving domains is a hassle and time-consuming and at the time, those domains had a fair amount of remaining time that I would lose if transferring them to another registrar.

Also because DBags like Register.Com raise a ton of totally UNnecessary techinical and bureaucratic crap to keep you from moving them.

So I will move these remaining domain from Register.Com because they’ve finally annoyed me enough to make it worth my time.